Tuesday night, Ultimate Fighting Championship (UFC) President Dana White officially crossed the 1 million follower threshold on Twitter. But how? And with what strategy? More importantly, so what?

Although social networks have millions of users, in some cases hundreds of millions of users, there are actually less than 220 individuals or brands on Twitter who have ever passed the 1 million follower mark. And of those brands and individuals, few if any are Presidents of organizations–not to mention sports organizations.

Even fewer have the degree of two-way communication that Dana has with his followers. Communication that includes breaking news and rewarding followers in a personal way with everything from event tickets to autographed items. Communication that entails responding to followers–even if that means being blunt.

And that’s where strategy steps in. Through Twitter, Dana uniquely humanizes the UFC brand. Sure, a million followers are great but what’s the bigger picture? Dana White and the UFC brand now have a combined, tight-knit community of 1.3 million followers that not only disseminates news, but often dictates trending topics. The UFC’s social media efforts demonstrate that they listen to fans, engage with fans and deliver valuable information where, when and how fans want to receive it. The entire organization understands the value of this new form of communication. That’s pretty powerful.

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Sure, pre-planning of the annual White Sox fan convention, SoxFest, included press conferences, media-only events, seminars stocked with current and former players, autograph sessions and thousands of square feet of White Sox merchandise, but it also involved something new.

New on the agenda? To make SoxFest 2010 the most interactive and virtual experience to-date. Intentions were two fold. Adding and making content virtual was one-part keeping out-of-state and international connected, and one part about unifying attendees as not just fans who share a mutual affinity for the same team, but as a tightly connected community.

And virtual it was. Full disclosure, VP of Communications for the White Sox, Scott Reifert, published a detailed list of initiatives that the White Sox had planned with Digital Royalty on his blog a week prior to the event–complete with two namesakes of the Digital Royalty brand: “Hide & Tweet” and “Twitter Tag.” Other specifics included videos of Digital Royalty’s Amy Martin interviewing player Mark Teahan about social media, fan videos, event photos, quotes from seminars, Q&A opportunities, mascot olympics, a Twitter/Facebook booth serving as the social media home base, and day-by-day video recaps–all of which would take place online or be housed on whitesox.com/soxfest. MLB White Sox-branded Flip cameras, iPhone’s and Twitter fingers were all ready to go.

In the two weeks leading up to the event, Reifert and White Sox staff hid SoxFest passes around Chicago and tweeted hints of their wherabouts prior to their location — “Hide & Tweet”. If winners weren’t already waiting for the tickets based on clues, they would arrive just five minutes after the location was divulged. In one case, a fan waited outside in chilly Chicago since 4:00 a.m. to snag tickets that wouldn’t be available via Twitter Tag until 6:00 a.m. The local NBC affiliate even joined the Twitter games and highlighted the activation live throughout the broadcast as their main anchor tweeted in attempt of winning the tickets.

When SoxFest had become sold out, the interactive aspect of SoxFest served a new purpose: to offer value to fans although they weren’t able to attend the event.

In turn, positive results were generated. Official White Sox accounts experienced across-the-board growth in follower counts, as well as interaction rates. Large crowds gathered to watch Chicago mascots (NFL Chicago Bear Staley and NHL’s Tommy Blackhawk to name a few) compete at mini Olympics. And, fans were given social media-exclusive opportunities to win autographed baseballs, t-shirts and bobble heads throughout the weekend.

Rewarding was the amount of conversation and gratitude that was shown throughout the three-day ordeal by fans. Countless tweets and comments such as “I love what you’re doing interactively, 4,000 miles away suddenly doesn’t seem so far.”

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Let’s not kid ourselves, being featured in Vanity Fair is an honor. Controversy aside, I’ve enjoyed the opportunity. I have to admit, when I heard the news I immediately called a family member and dropped a Ron Burgundy, “I don’t know how to put this, but I’m kind of a big deal.”

There’s a bigger story and higher objective to the six of us that were featured: @FeliciaDay @PRSarahEvans @Pop17 @JuliaRoy @AdventureGirl @DigitalRoyalty. It’s more than just an article gone wrong. It’s a missed opportunity for the publication, their readers and those featured.

Since it’s web debut, the Digital Royalty team has been sitting around the office gossiping about all of the chatter surrounding the article as we watch American Idol and brush each other’s hair. Not. End sarcasm here (with a cheer).

Actually, we’ve been listening. It’s one of the things we do best. We’ve been monitoring the discussion because we all have a voice when it comes to social media. Let’s take a look at what’s going on from a bird’s eye view. The photo above represents a portion of the Vanity Fair online brand relative to the “America’s Tweethearts” article. We at Digital Royalty call it an online ecosystem. It’s very simple. Red is bad. Green is good. Vanity Fair is the epicenter. Stats show that people online are talking about this story three times more than the VF cover story on Tiger Woods. The tonality they’re using to describe the “America’s Tweethearts” article is nearly 70% overtly negative. Some of the most frequently used words which appear in the ecosystems’s semantic cloud include “hate”, “wrong”, “VFfail” and “rant”. Sentiment and semantics speak for themselves. Readers feel that Vanity Fair doesn’t get it.

Over the past few days, I have been intrigued with the voice behind the Vanity Fair twitter account. They’ve recognized a handful of the people that have strongly opposed their very own Tweethearts article by responding to their new haters and acknowledging valid points. It appears someone inside those traditional Vanity Fair walls ‘gets it’ and could probably turn this around given the proper counsel and support from above.

The topic of social media behind closed corporate doors can lead to heated debate. Believe me, I’ve been there.

Most ‘traditional’ media outlets cringed and were originally threatened by this zany monster called social media. They hoped it was just a trend. The media outlets that have embraced new forms of digital communication and found ways to converge mediums to leverage their brand’s influence probably have a better time sleeping at night.

Here’s what has kept me up the past few nights. Here’s where I call twullshit. Unlike assumptions made in the article, the fact is that all six women featured are more than just twitter handles. They are pioneers. Individuals and companies are making money off of Twitter. Maybe I wasn’t clear during the two-hour, one-on-one interview when I explained that I’ve built a business around this exact topic. My firm works with some of the most progressive, A-list brands who garner national and international media attention on a regular basis because of their social media strategies. In addition, Twitter is one of the key communication tools we use to generate revenue for our clients through e-commerce, endorsement/sponsorship deals and ticket sales.

For the sake of Vanity Fair, a publication I’ve respected and subscribed to for years, I hope that the human behind the @VanityFairMag avatar can be the catalyst for an evolution.

When I speak nationally about the value of social media and how to monetize it, I leave my cheerleading megaphone behind. Two months ago I showed the VF writer some tools and discussed Digital Royalty strategies, measurement philosophies and case studies. Well, now I’m the writer. Ironically, I’m applying those tools to the situation her article has created. There is a science to social media.

Until next time… you stay classy, Tweethearts.

Photo Credit: Michael Halsband

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