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chi sox

As we’re all gearing down from last-minute, overnight-shipping, how-do-I-wrap-a-basketball frenzy, it’s good to reflect on exactly how some of our favorite gifts came to us. No, not by sleigh, but e-commerce. Social media drove online sales up 300% for one dR client.

In the last few months surrounding Thanksgiving and Christmas, we collaborated with our clients who sell products and merchandise online about how to utilize their preexisting social media presence and relationships to direct new and existing consumers to their online stores.

Discount Tire was one of these clients. After leaking promo codes and directing consumers to offers via Facebook and Twitter, Discount Tire experienced substantial results in terms of Black Friday and Cyber Monday sales, over-indexing from years prior.

But even if your brand isn’t in the business of exclusively selling retail products, perhaps e-commerce is a portion of your overall business. Take the Ultimate Fighting Championship (UFC) for example. The UFC and UFCStore.com needed initiatives that would inform consumers that they could still order gifts in time for Christmas, as well as direct them to their online property–free of off-tone, sales gimmicks. Enter Dana White. UFC President Dana White and UFC personnel selected a handful of their favorite apparel items, both male and female, from the UFC Store and shared them with their online network. Dana White posted his favorite hooded sweatshirt to nearly 1 million followers on Twitter, as well as his Facebook page. It was a personal touch that combined e-commerce and social media for astounding results.

The same year-to-year increase in sales were seen for the White Sox, who employed not an official White Sox account, but the social media channels of mascot Southpaw and Vice President of Communications Scott Reifert, encouraging fans to consider buying White Sox merchandise for their friends and family.

Background: The Chicago White Sox organization wanted to set up a meet-and-greet with their fans and followers before the end of the 2009 MLB season. The result was that on September 18, 2009, Cellular Field in Chicago played host to the first official White Sox tweetup.

Approach: Amy Martin, Digital Royalty founder, drew from previous experience as creator and host of the Phoenix Suns first tweetup, as well as fan feedback to hone-in on what elements were necessary to make the one-day event a success. The 31-dollar event took place at a cordoned-off portion of an outfield patio where twitterers enjoyed all-you-can-eat buffet, a fan-designed tweetup t-shirt, a baseball game and time to mingle with the White Sox VP of Communication, Director of PR, mascot and baseball legend Ron Kittle.

Results: A contest for the design of t-shirt for the event was not only exclusively launched on Twitter, but also produced a follower-designed t-shirt for the event. Key takeaways were that tweetup attendees met and took photos with key figures behind all of the White Sox accounts, as well as supplied the vast majority of content that originated from the event. User-generated content was then hyper-syndicated by Digital Royalty across a multitude of channels. All White Sox account experienced a substantial increase in followers, but of particular interest was that Southpaw, the White Sox mascot who had just joined twitter, garnered 1,000 new friends (followers) during this timeframe.