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social media

By Angela Morabito

Over 3,000 miles from the United States’ closest Eastern boarder, a tractor-like robot branded as ‘Chalkbot’ pneumatically sprays electric-yellow messages in water-soluble paint along the Tour de France route. If this is the first you’ve heard about Chalkbot, you can check out the video of how it works, here.

This July, Digital Royalty was honored when we learned founder Amy Martin’s five-word message to Lance Armstrong had been painted on the streets of France. But Amy’s message is just one of many reasons the Digital Royalty team is so excited about Nike and LIVESTRONG’s Chalkbot and its 40 character messages.

The messages, which will number more than 100,000 in total and are no more than 40 characters each in length, have been written to give hope and inspiration to cancer survivors and riders. Authored by a combination of average joes and luminaries from every corner of the world, the messages have a single common thread in regards to their origin–they were all submitted online. Some on LIVESTRONG’s Facebook page, others via the Chalkbot application.

The tradition of chalk-like messages of support and inspiration being written along the Tour de France isn’t new, but the delivery medium is. The Chalkbot, a now two-year old attendee of the Tour de France, is a high-tech and widely relevant take on a generations-old practice that was traditionally only relevant to two audiences–the 200 or so riders in the Tour de France and it’s spectators. It’s new audience? Everyone.

The Chalkbot is much more than a so-and-so ton robot scribbling messages. Instead, Chalkbot is the embodiment of a powerful trend: the convergence of the virtual world and the physical world. Although different in appearance, the Chalkbot campaign is same in theory as to what made the Digital Royalty-created concept of Hide and Tweet with clients Shaquille O’Neal, the White Sox and others, so successful: people want to see the virtual and physical world collide.

The concept that online messages can become physical messages is in itself powerful, but here Chalkbot goes a step further. The process comes full circle by taking now physical messages and putting them back online–this time in the form of TwitPics tweeted via Chalkbot’s very own Twitter account. What’s more is that the folks at Nike and LIVESTRONG behind Chalkbot have pre-identified influencers, labeled them as such, and put the TwitPic of their message in each influencer’s hands. That’s powerful. Not only is it powerful, but it’s smart.

The campaign not only encourages engagement on Nike and LIVESTRONG’s official touch points, but leverages social media influencers. Take our very own Amy Martin, and professional surfer Kelly Slater. Combined, the two have a presence of over 1.4 million directly-accessible impressions across Facebook and Twitter. And when the two tweet or post their Chalkbot message to their followers, awarenesss of Chalkbot is spread to a larger audience than would ever have been feasible.

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So you just drafted a lovely Facebook status, attached a snazzy photo and shared it with all of those awesome people who “like” your page; but did you know that some of those people will never see your hard (crafty) work because they are hiding from you?

Yep, it’s true. And you can find out exactly how many by following these steps:

  1. Go to your Insights page and look at the bottom-left graph.
  2. Select Total Fans/Unsubscribed Fans
  3. Check the yellow “Hidden from Newsfeed” box.

Now that you have this information, what percentage of your brand’s fans are hiding from you? In our experience, an average of 3-8% don’t see your content in their News Feed. This percentage is something to keep your eye on.

If your percentage is higher than 10%, that could be a sign to rethink your Facebook strategy and tonality.  Here are some tips to consider when posting on Facebook, back to the basics:

Content: The key is delivering VALUE when, where and how your fans want to receive it. Share interesting, entertaining, informative and relevant content. It’s best to include a visual such as an image, video or thumbnail when posting. Keep it fresh and avoid re-posting the same content. Sound basic? It is. Yet we’ve all been victims of the paragraph-style text only updates that take up four inches in our feed. The hide button is just too tempting when you only have a hot second to check your Facebook feed at work. The essay updates can be a buzz kill.

Frequency: When people “like” your page they are subscribing to get updates from you on a semi-regular basis. This is a privilege and shouldn’t be abused by bombarding fans with updates. You don’t want your brand to seem desperate like it’s trying to hard or has too much time on its hands. (You know what we’re talking about here. We all have family members who fall into this category.) To most, this Facebook behavior results in an automatic “hide” button or even a (gasp) “unlike”. Do you know how many updates you post a week? Do you know how many fans you gain a week? Is there a correlation? Yes, it’s very likely. Pun intended.

Engage: Your fans love to hear about what is going on with you but also ask them what is going on with them. And then, LISTEN to the answer. Ask questions, respond to questions, and overall just be social with your “likes”.  They’ll, uh, like it. Many brands don’t respond to comments. So, the expectation is that. It’s an easy way to wow your fans and make them “like” you more. (Then they’ll tell their friends to “like” you.)

Make sure to monitor the “total fans” to “hide” ratio.  And the “unsubscribes” (or “unlikes”) to “hides” ratio. The early adopters are likely to be your loyalists and therefore you should experience less “hiders” in the beginning.

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Post image for D.C. or Bust!

D.C. or Bust!

June 17, 2010

By Alana Golob

It may only be my sixth week at Digital Royalty, but I’ve been deployed on a three-day road trip from Chicago to D.C. riding side-by-side in a small confined area with a giant green-dino looking thing. Yeah, you read that correctly. Yesterday the MLB Chicago White Sox along with Southpaw the mascot, kicked-off the D.C. or Bust Road Trip. Southpaw and the crew (me included) are traveling from Chicago to D.C. for Friday’s series against the Washington Nationals. The Road Trip includes several fun, and slightly awkward stops along the way. Given that the Chicago White Sox are President Obama’s favorite baseball team, we may just have to pay him a visit when in D.C.

What do you pack when heading out on a three-day adventure with Southpaw? Here’s what I brought:

  • Laptop
  • Flip Camera
  • Digital Camera
  • Video editing software
  • iPhone battery pack
  • Chargers
  • 3G Wireless Card
  • Red Bull and a loads of Pop Chips

I am riding along with Southpaw capturing all of the crazy moments throughout the trip, through the use of Flip video, Twitvid, YouTube, Twitter, and other social media touch points. Digital Royalty developed the road trip concept and the idea to leverage the presence of social media throughout the trip, as a way to engage with fans and give them the ability to be apart of the road trip experience, by following along on Facebook, YouTube, Twitter (@Southpaw, @InsidetheSox, @DigitalRoyalty and @AlanaGolob), and the MLB Chicago White Sox Road Trip website. Fans can also follow our path via Twitter Search with #SoxRoadTrip in the field. Fans have already helped contribute to the Road Trip Cooler and we have a feeling they will be picking our playlist along the way too.

Without giving out all of our secrets, here is a sneak peak at the agenda for the next few days and expect some surprises along the way:

Day One (Wednesday):

Day Two (Thursday):

  • Heading to Pittsburg, PA
  • Duquesne Incline
  • Living Treasures Animal Park
  • Pittsburg Pirates vs. Chicago White Sox at PNC Park

Day Three (Friday):

  • Heading to Harrisburg, PA
  • Special Statehouse meet-and-greet
  • D.C. sightseeing tour with Southpaw
  • Washington Nationals vs. Chicago White Sox
  • Presidents’ Race featuring Southpaw

Check back for our daily “From the Road” posts and videos and follow along by following SouthpawInsidetheSox and Digital Royalty, and myself Alana Golob on Twitter.

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